(These terms and conditions do not affect the customers statutory rights)
Scottish Gourmet Food accepts the following credit and debit cards Access, MasterCard, Visa, Switch. All these cards are accepted by our gateway payment gateway and will appear on your statement as The Taste of Moray. If you are unhappy with this method of payment we are happy to take credit card details over the phone or accept payment by cheque through the post. Cheques payable to The Taste of Moray
Scottish Gourmet Food currently uses a Payment Gateway provided by World Pay, Part of the Royal Bank of Scotland . Please visit http://www.worldpay.com/shopper/index.php?page=worldpay for full details
Our Postage and packaging charges are subsidised. We therefore ask for Minimum orders of £30.00 to UK addresses and £50.00 to other European addresses.
If ordered "Boxed" our products are packed in polystyrene insulated boxes with ice packs if required. These boxes are then put in cardboard postal outers. Wooden Gift Boxes and baskets are placed in cardboard outers and have ice packs included if required
Standard service deliveries within the United Kingdom and Europe are made by Fedex. Packages are fully trackable on Fedex's web site
Deliveries are, in the great majority of cases, made on the date requested. If a delay occurs and the parcel cannot be delivered on the requested date, the carriers guarantee to deliver it the next day. If there is nobody in to sign for the parcel a note can be left instructing the carriers to, for example, leave next door, leave in garage etc. Should the carriers not receive any instructions a card will be left informing the recipient of a telephone number to call to arrange delivery.
In the unlikely event of the goods being found to be faulty please contact Scottish Gourmet Food and we will arrange collection. Faulty or damaged goods must be reported to us within 2 days of delivery, and a refund or a replacement will be arranged with the customer.
In the event of damaged or faulty goods, customers must contact Scottish Gourmet Food in writing within 7 days of receipt. In this case Scottish Gourmet Food will, depending upon our customers' preference, arrange for the damaged product or products to be picked up by our carrier or their agents and returned to the company. Scottish Gourmet Food will only send a replacement product, upon confirmation that the damaged items have been returned. Perishable goods must have been kept refrigerated from the day of delivery.
These are automatically added to the cost of the products as part of the process of submitting an order. Customers are not asked to complete an order until they have been informed of all charges
Prior to delivery all deliveries are insured by Scottish Gourmet Food.
LOCAL TAXES AND DUES
Are the responsibility of the shopper in the country of destination. Scottish Gourmet Food cannot be held responsible for any delays in Overseas delivery due to collections of these duties or taxes, or delays at Customs.
Where applicable, is included in the cost of each product.
Once you have submitted an order using our on-line shopping system, you will receive a confirmation e-mail. Providing the goods have not been dispatched orders can be cancelled at any time by contacting us. Click "CONTACT & ABOUT US" Once goods have been delivered, we are unable to have orders cancelled or returned, unless the goods are found to be faulty. This clause is inserted because of the perishable nature of our produce.
If a product is not available a substitution will be made with a similar product of equal or greater value. Please inform us on the ORDER FORM if you are not willing to accept substitutions
To follow up on the delivery of a product please email us at firstname.lastname@example.org or ring us on 01667 451051. We are open 6 days a week 9.00am-5.00pm GMT. Calls are charged at the standard rate. On despatch of an order the customer is supplied with a consignment number. The Parcel is fully trackable on the Fedex website
Scottish Gourmet Food will not disclose customer information, our database remains confidential to the company. Scottish Gourmet Food works within the guidelines set-out in the Data Protection Act 1998.
Persons legally permitted to do so, by local licensing regulations, may order products containing alcohol . Because of Customs regulations no alcohol can be sent to the USA or Canada.
Orders may be cancelled at any time prior to dispatch by email or phone.
While every effort will be made to meet customers demands, cancellations or variations may be necessary as a result of Act of God, War, Strike, Lockout, Labour Dispute, Fire, Flood, Drought or other causes beyond the control of Scottish Gourmet Food..
If you have a complaint, please contact us immediately by e-mail at info@scottishgourmetfood
or by phone on 016667 451051 9.00am-5.00pm GMT 6 days a week. calls charged at the standard rate. Complaints will be acknowledged within 24 hours of receipt, and will be dealt with as speedily as possible.
Scottish Gourmet Food reserve the right to refuse sale of goods.
These terms and conditions are governed by Scottish Law. By ordering products from our site you indicate your acceptance of these terms and conditions under the jurisdiction of the Courts of Scotland.
Our terms and conditions do not affect a customers statutory rights.